Terms & Conditions

01 — What Kalebtec Websites is

Kalebtec Websites is a productized, fixed-price website service. You choose a package at a published price, pay at checkout, and receive a finished website within a firm delivery window. No hourly rates, no open-ended estimates, no surprise line items. What you see on the pricing page is what you pay.

The Service covers design and build of the website described in your chosen package. It doesn't include ongoing hosting management, content writing, marketing, SEO campaigns, or third-party subscription costs (such as a domain name or paid fonts) unless we state so in writing for your order.

02 — Packages, prices, and scope

We publish our prices openly. The standard packages are:

• One-pager — €500 (launch promo €270): a single-page website.
• Multi-page — €1,000 (launch promo €540): a multi-page website, up to 5 pages.
• Editable site — €5,000 (launch promo €2,700): a website you can edit yourself, up to 8 pages.
• Extra pages — €300 each (each adds +3 business days): with the One-pager you can add a single second page for €800 total, after which you move up to Multi-page; with Multi-page you can add pages up to 8 pages total, after which it becomes a Custom build.
• Custom build — €6,000 to €15,000: a scope we agree in writing before you pay.

A launch promotion is running now, shown in brackets above; promo prices apply while the promotion is live and are what you're charged at checkout during that period. Projects with a scope or budget above €15,000 fall outside Kalebtec Websites — we'll refer you to our engineering practice at kalebtec.com, which handles larger, bespoke engagements under a separate agreement.

All prices are in euros (€) and shown net (tax-exclusive). Any applicable VAT (IVA) is calculated and added at checkout by Stripe Tax, automatically, based on your location and VAT status — so what's due is worked out for you when you pay. For EU businesses that provide a valid VAT ID, the reverse-charge mechanism applies (no VAT is added and you account for it in your own country); where no VAT applies, none is charged.

The precise scope of your website — number of pages, features, and what "editable" means for your package — is set by the package you buy and any written brief we confirm before design begins. Anything not described there is out of scope and can be added as an extra (for example, extra pages at €300 each).

03 — Delivery timelines

We commit to firm delivery windows, measured from your checkout date (the date your payment completes):

• One-pager — 1 week
• Multi-page — 4 weeks
• Editable site — 6 weeks
• Custom build — a fixed delivery date agreed in the scoping conversation (confirmed in writing with your brief before you pay).

Each extra page you add extends the applicable window by +3 business days. An optional 2-day express delivery is available on the One-pager for a surcharge of +100% of the price.

These windows assume you provide the content and materials we need (text, images, logos, brand assets, access credentials, and timely feedback) at the start and throughout. The clock pauses while we're waiting on materials or feedback from you, and resumes when we receive them. If a delay on your side pushes the project beyond the window, that isn't a missed deadline on our part.

If we miss a delivery window for reasons within our control, you're entitled to a proportionate discount on the fee, or a refund in line with our satisfaction guarantee — matched to the impact of the delay. This applies to a genuine vendor-caused miss, not to time lost while the clock was paused waiting on your materials or feedback.

04 — Review rounds

Each package includes a set number of review rounds — structured chances to give consolidated feedback on the design before it's finalised:

• One-pager — 1 round
• Multi-page — 2 rounds
• Editable site — 2 rounds

A review round is one consolidated set of feedback from you on a delivered draft. Please gather your comments into a single pass per round rather than sending them piecemeal, so we can act on them efficiently. Extra rounds beyond those included, or changes requested after you've approved the design, can be arranged as paid extra work — we'll quote and confirm the cost with you first.

05 — The 100% satisfaction refund

We stand behind the work. At any point before you approve the design, you may cancel your order and receive a full 100% refund of what you've paid — no reasons required.

"Design approval" is the moment you confirm in writing (including by email or through our client console) that the design is approved to proceed to final build and delivery. Once you approve the design, the refund window closes, because the substantive work is then complete and moving to delivery. This refund is a promise we make on top of any rights you have under mandatory consumer-protection law (see Section 12) — it doesn't take those rights away.

To request a refund before design approval, email hello@kalebtec.com. We'll process it promptly to your original payment method.

06 — Your responsibilities

To let us hit our timelines and deliver good work, you agree to:

• Provide accurate, lawful content and materials, and confirm you have the right to use everything you give us (text, images, logos, fonts, and any other assets).
• Give timely, consolidated feedback within each review round.
• Provide any access or credentials we reasonably need to deliver and hand over the site.
• Not use the Service, or ask us to build anything, for an unlawful purpose or in a way that infringes anyone else's rights.

You're responsible for the content you supply. If material you provide infringes someone's intellectual property or other rights, that's your responsibility, and you agree to cover us for claims arising from it (to the extent the law allows and in proportion to fault).

07 — Intellectual property and code export

When we deliver your website and you've paid in full, the intellectual property rights in the deliverables transfer to you. The site is yours. This is a deliberate no-lock-in policy:

• Full code export. You receive the complete source code of your website. There's no proprietary platform you're trapped inside.
• No lock-in. You're free to host the site anywhere, hand it to another developer, or modify it however you like.
• Your content stays yours. Anything you supplied was always yours; nothing here changes that.

Two ordinary carve-outs

First, any third-party or open-source components included in your site remain under their own licences (which permit the use we make of them). Second, the generic tools, techniques, know-how, and reusable building blocks we developed independently remain ours — you get full rights to your website, not a claim over the underlying craft we reuse across projects.

Unless you ask us in writing not to, we may show your completed website in our portfolio and marketing as an example of our work. Tell us if you'd prefer we didn't, and we'll respect that.

08 — Payment

Payment for the standard packages is taken at checkout, in full, before work begins, through our payment processor. Custom builds may instead be invoiced in agreed stages — for example, a deposit up front and the balance on delivery — with the schedule set out in writing in your brief before you pay.

Card and payment processing is handled by Stripe. We don't see or store your full card details; Stripe processes them under its own terms and privacy policy. See our Privacy Policy for how payment data is handled.

Prices are as published on the pricing page at the time of your order. We may change our prices for future orders at any time, but a change never affects an order you've already placed and paid for.

09 — Warranties and what we deliver

We deliver the website with reasonable skill and care, matching the scope of your chosen package and the brief we confirmed. For 30 days after delivery, we'll fix genuine defects — where the site doesn't work as delivered — at no charge. This 30-day fix window is offered in addition to, and does not limit, the mandatory 2-year conformity guarantee for digital content and services under Spanish consumer law (RDL 1/2007, TRLGDCU): where that guarantee applies, it stands whatever this section says.

Beyond that, and to the extent the law allows, the Service and its deliverables are provided without further warranties. In particular we don't warrant that a website will be uninterrupted or error-free once it's in your hands and under your (or a third party's) hosting and changes, or that it will achieve any particular business result, ranking, or traffic. Nothing here limits the mandatory rights of a consumer under Section 12.

10 — Limitation of liability

To the maximum extent permitted by applicable law, and subject always to Section 12, Kalebtec Studio S.C is not liable for indirect, incidental, special, or consequential losses — including lost profits, lost data, lost business, or loss of goodwill — arising out of or in connection with the Service.

Our total liability for any claim arising from an order shall not exceed the total fees you paid us for that order.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer-protection law.

11 — Cancellation and termination

Before design approval, you can cancel for a full refund under Section 05. After design approval, the order proceeds to delivery, the refund window has closed, and the fee is earned for the design work completed.

We may suspend or end an engagement if you breach these Terms seriously (for example, by using the Service unlawfully, or by non-payment where staged payment applies), or if continuing would require us to act unlawfully. Where we end an engagement for reasons that aren't your fault, we'll refund fees for work not yet delivered.

Sections that by their nature should survive — intellectual property (07), liability (10), governing law (13) — continue to apply after an order ends.

12 — Your rights as a consumer

If you're buying as a consumer (an individual acting outside your trade, business, or profession), you have mandatory rights under EU and Spanish consumer-protection law that these Terms don't, and can't, take away.

This includes, in principle, a 14-day right of withdrawal for distance contracts. Because the Service is a bespoke, made-to-order website, important qualifications apply: for services you expressly ask us to begin during the withdrawal period, you may owe a proportionate amount for work done if you then withdraw; and the right of withdrawal doesn't apply to digital content or goods made to your specifications or clearly personalised. In practice, our 100% satisfaction refund (Section 05) is designed to be at least as generous as these rights up to the point of design approval.

A website build is a service and digital content not supplied on a tangible medium. At checkout you expressly request that we begin work during the 14-day withdrawal period, and you acknowledge that you lose the right to withdraw once the service has been fully performed. If you withdraw before the service is fully performed, you pay for the work done up to that point, in proportion to the whole. Our 100% satisfaction refund (Section 05) is offered on top of these statutory rights — up to design approval it is more generous than the proportionate amount the law would allow us to keep.

Business (B2B) clients: if you're buying in the course of a business, the consumer-specific rights in this section don't apply to you, and the commercial terms above govern.

13 — Governing law and disputes

These Terms are governed by Spanish law. For clients who are consumers, this choice doesn't deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your place of residence where the law so provides.

Before going to court, please contact us at hello@kalebtec.com so we can try to resolve any issue directly — most things are settled quickly this way.

Consumer mediation and arbitration (Spain): as a consumer you can also turn to the public consumer bodies. For mediation, the OMIC de Vigo (Concello de Vigo) and the Oficina de Vigo del Instituto Gallego de Consumo (Xunta de Galicia) handle local consumer matters — https://consumo.xunta.gal/es/igcc/directorio/oficina-de-vigo. Consumer arbitration in the region is centralised in the Junta Arbitral de Consumo de Galicia, to which you may submit a dispute.

14 — Changes to these Terms

We may update these Terms for future orders. The version that applies to your order is the one in force when you placed it. We'll update the "last updated" date above when we make changes, and material changes will be reflected on this page.

15 — Contact

Questions about these Terms or your order — Kalebtec Studio S.C, Kalebtec Websites. Email hello@kalebtec.com · Web websites.kalebtec.com.

Full legal identification of the provider is set out in the Legal Notice (Aviso Legal). Where the English and Spanish versions of these Terms diverge, the Spanish version prevails for customers in Spain; for other customers, the version in the language in which you contracted with us prevails.