Terms & Conditions

01 — What Kalebtec Websites is

Kalebtec Websites is a productized, fixed-price website service. You choose a package at a published price, pay at checkout, and receive a finished website within a firm delivery window. No hourly rates, no open-ended estimates, no surprise line items. What you see on the pricing page is what you pay.

The Service covers design and build of the website described in your chosen package, plus the first year of hosting, which is included in the build price and is not a subscription. Ongoing hosting management, maintenance and changes after that first year are not part of a build — they are the optional subscriptions set out in Section 16 (Care, Care+, or hosting on its own), bought separately and cancellable at any time. A build also doesn't include content writing, marketing, SEO campaigns, or third-party subscription costs (such as a domain name or paid fonts) unless we state so in writing for your order.

Because that exclusion decides how much work is left with you, it is also published on the home page, in the "What's in the box" section, not only here. In plain terms: you supply the text and images, and we design and build around them. Pointing a domain you already own at the site we host is part of going live and we do it with you; buying or renewing the domain is your bill. Migrating an existing site's content, and setting up redirects from its old URLs, are not included by default — tell us what exists before you order and we'll confirm in writing what is in scope for yours.

02 — Packages, prices, and scope

We publish our prices openly. The standard packages are:

• One-pager — €500: a single-page website.
• Multi-page — €1,000: a multi-page website, up to 5 pages.
• Self-managed site — €5,000: a website you can edit yourself, up to 8 pages.
• Extra pages — €375 each (each adds +3 business days): available on Multi-page, up to a total of 7 pages. On the One-pager, for more than one page you move up to Multi-page (better value per page). At 8 pages it is the Self-managed site; beyond that it is a Custom build.
• Custom build — €6,000 to €15,000: a scope we agree in writing before you pay.
• Online store — priced individually, inside the custom-build band (€6,000 to €15,000): we do not publish a single fixed price for a store yet, because the scope varies too much for a number we could stand behind. We agree the scope and one fixed price in writing before you pay, and it does not move after that. Asking us for that price costs nothing and commits you to nothing.

The prices above are our standard prices, in effect since 1 September 2026, and no further price increases are planned. If that ever changes we will publish the new price here together with the date it takes effect, before it takes effect. The prices and the page limits that bind your order are the ones published on the day you place your order: extra pages stay at the price published that day for the whole of your project, including any you agree with us after you order, right up to the day we deliver. Projects with a scope or budget above €15,000 fall outside Kalebtec Websites — we'll refer you to our engineering practice at kalebtec.com, which handles larger, bespoke engagements under a separate agreement.

All prices are in euros (€) and include any applicable VAT (IVA). The published price is the total you pay: no tax line, no fee and no surcharge is ever added to it, and any VAT due on your order is already inside that figure. The only thing that can change your total is an extra you choose yourself on your order page, at a rate published there and in Section 03; your order page states the resulting total and delivery date in full before you place the order, and any VAT due on your order and is broken out on your invoice. For business customers in other EU countries, Spanish VAT (IVA) is charged under the applicable rules; once our intra-community operator registration (ROI/VIES) is active, sales to valid-VAT-ID EU businesses will be handled under the reverse-charge mechanism (no Spanish VAT charged, and you account for it in your own country), and we will update this section with the date when that happens. Where no VAT applies, none is added — and because the price is VAT-inclusive, a different rate never changes what you pay.

The precise scope of your website — number of pages, features, and what "editable" means for your package — is set by the package you buy and any written brief we confirm before design begins. Anything not described there is out of scope and can be added as an extra (for example, extra pages at the rate published in Section 02).

03 — Delivery timelines

We commit to firm delivery windows, measured from your checkout date (the date your payment completes) — or, where you asked us to wait until your 14-day withdrawal period ends, from the day after it ends. That later start only ever exists because you chose it (Section 12), and it changes the start, not the length:

• One-pager — 1 week
• Multi-page — 4 weeks
• Self-managed site — 6 weeks
• Custom build — a fixed delivery date agreed in the scoping conversation (confirmed in writing with your brief before you pay).

Each extra page you add extends the applicable window by +3 business days. An optional 2-day express delivery is available on the One-pager for a surcharge of +100% of the price. On Multi-page, an optional express delivery halves the applicable window for a surcharge of +50% of the price. The Self-managed site has no express option. Where you order both, the extra pages' days are added first and express then halves the resulting window — the reading that gives you the earlier date. Express delivery and extra pages are chosen by you on your order page, before you pay, at those published rates. Neither is ever pre-selected, and the total and the delivery date on your order page already include everything you have chosen. You may also agree either of them with us after your order, at the same published rates, and those are only charged once you have confirmed them.

These windows assume you provide the content and materials we need (text, images, logos, brand assets, access credentials, and timely feedback) at the start and throughout. The clock pauses while we're waiting on materials or feedback from you, and resumes when we receive them. If a delay on your side pushes the project beyond the window, that isn't a missed deadline on our part.

If we miss a delivery window for reasons within our control, you choose the remedy: a proportionate discount on the fee, or a full refund under our satisfaction guarantee (Section 05). The choice is yours, not ours — that is what we publish on the home page, and it is what we owe. This applies to a genuine vendor-caused miss, not to time lost while the clock was paused waiting on your materials or feedback.

04 — Review rounds

Each package includes a set number of review rounds — structured chances to give consolidated feedback on the design before it's finalised:

• One-pager — 1 round
• Multi-page — 2 rounds
• Self-managed site — 2 rounds

A review round is one consolidated set of feedback from you on a delivered draft. Please gather your comments into a single pass per round rather than sending them piecemeal, so we can act on them efficiently. Extra rounds beyond those included, or changes requested after you've signed off the design, can be arranged as paid extra work — we'll quote and confirm the cost with you first.

05 — The 100% satisfaction refund

We stand behind the work. Your full refund window stays open until you accept the finished website — all the way through your review rounds, right up to final acceptance. It does not close when you approve a design direction; the substantive work isn't done until the finished site is delivered, so that's when the window closes.

There are two ways to step away before final acceptance, and both are fair to you:

• Not satisfied with the finished work? If it isn't right and you'd rather not accept it, you get a full 100% refund of everything you've paid — no reasons required. We'd genuinely rather refund you than hand over a site you don't love. That's the satisfaction guarantee, exactly as promised.
• Simply changed your mind mid-build? Before you approve a design direction, everything comes back with nothing deducted — that is the promise we publish on the home page and we keep it here. After you approve a direction, if the work is fine and you just want out, you can cancel and we keep only a share of the price you agreed, matching the part of the work already in your hands — and never more than the cap we publish for the stage you had reached: at most 20% of your price once you have approved a design direction, and at most 50% once we have delivered your first full build for you to review. Never more than half of what you paid, at any stage, for any reason — and never more than you have actually paid us. Nothing at all is deducted before you have received something, so a brief you have sent us costs you nothing. The rest goes straight back to your card, with no penalty and no exit fee, and both figures are here to read before you buy, which is the point of publishing them. If a build does not run design directions — a rescue or a custom build, for instance — the equivalent gate is the moment you approve in writing the plan we send you. And if we walk away without cause after you have approved a direction, you keep what we have delivered and pay nothing. Within the first 14 days after your order, the statutory right of withdrawal comes first (Section 12): you get everything back with nothing deducted, unless you ticked both confirmations on the order page asking us to start straight away — in which case the same stage shares apply, capped identically, and never more than half of what you paid. Business (B2B) buyers have no statutory withdrawal right (Section 12), so for them the stage share applies from direction approval onward, with no 14-day exemption.

Final acceptance is the moment you confirm in writing (including by email or through our client console) that the finished website is approved. It is the same moment your website and its intellectual property transfer to you (see Section 07), and the moment the refund window closes. This refund is a promise we make on top of any rights you have under mandatory consumer-protection law (see Section 12) — it doesn't take those rights away.

To request a refund, email hello@kalebtec.com. We'll process it promptly to your original payment method.

06 — Your responsibilities

To let us hit our timelines and deliver good work, you agree to:

• Provide accurate, lawful content and materials, and confirm you have the right to use everything you give us (text, images, logos, fonts, and any other assets).
• Give timely, consolidated feedback within each review round.
• Provide any access or credentials we reasonably need to deliver and hand over the site.
• Not use the Service, or ask us to build anything, for an unlawful purpose or in a way that infringes anyone else's rights.

You're responsible for the content you supply. If material you provide infringes someone's intellectual property or other rights, that's your responsibility, and you agree to cover us for claims arising from it (to the extent the law allows and in proportion to fault).

For our part, we only build lawful, above-board websites. If a request would require us to produce something unlawful, we won't do it — and Section 11 lets us step away if that's the only way to continue. Nothing here limits our responsibility for our own work where the law does not allow it to be limited (see Sections 10 and 12).

07 — Intellectual property and code export

Your website and its intellectual property transfer to you on delivery. Delivery — also called final acceptance — is the moment you confirm in writing (including by email or through our client console) that the finished website is approved. Because you pay in full at checkout, that confirmation is the single trigger: from that moment the site and the intellectual property rights in the deliverables are yours. This is a deliberate no-lock-in policy:

• Full code export. You receive the complete source code of your website. We hand it over by GitHub repository transfer, or — if you'd rather not use GitHub, or don't have an account — as a complete archive of exactly the same code, sent to you by whatever route suits the size of the file. Either way you get the whole thing, and a GitHub account is never a condition of taking delivery of what's yours. There's no proprietary platform you're trapped inside.
• No lock-in. You're free to host the site anywhere, hand it to another developer, or modify it however you like.
• Your content stays yours. Anything you supplied was always yours; nothing here changes that.

Two ordinary carve-outs

First, any third-party or open-source components included in your site remain under their own licences (which permit the use we make of them). Second, the generic tools, techniques, know-how, and reusable building blocks we developed independently remain ours — you get full rights to your website, not a claim over the underlying craft we reuse across projects.

You own the site from delivery. While we host it for you, you grant Kalebtec a limited, non-exclusive licence to keep a working copy, and to host, support, and maintain the site — solely to run the service you're paying for, and only for as long as we host it. This doesn't touch your ownership: the site and its IP stay yours, and on exit we hand over the code and step out cleanly.

Unless you ask us in writing not to, we may show your completed website in our portfolio and marketing as an example of our work. Tell us if you'd prefer we didn't, and we'll respect that.

08 — Payment

Payment for the One-pager and Multi-page packages is taken at checkout, in full, before work begins, through our payment processor. Any extras you chose on your order page are part of that one payment; nothing is invoiced to you afterwards.

Staged payment is available on the Self-managed site and on custom builds. It is arranged with us in writing before you pay — ask us and we will set it out — and it is not something you switch on at checkout. The schedule is a deposit when you order and the balance when we deliver your first full build for you to review: 50% and 50% on the Self-managed site, and 30% / 40% / 30% against agreed stages on a custom build. There is no interest, no late fee and no penalty of any kind, ever. Nothing here is financed and no third party is involved: this is our own price, split, and your order is still a one-off purchase with nothing that renews.

If a balance is never paid, we do not chase you and we never send you a bill. We hold the work: nothing is published, handed over or exported to you until the balance has cleared. If you decide to stop instead, we cancel whatever you have not paid and we keep only the share of the price published in Section 05 for the stage you had actually reached — taken out of the deposit already with us, never invoiced on top. We only ever keep from money already with us. Your 14 days to change your mind run from the day you order, not from the second instalment; a staged schedule is one contract and one order, never two. And when the finished site is accepted, ownership and the intellectual property transfer to you in full exactly as Section 11 says — a staged schedule changes when we are paid, never what you own.

A full refund on a part-paid order means both things: everything you have paid comes back, and anything you have not yet paid is cancelled. Before you approve a design direction that is the whole of it, with nothing deducted.

How an order arranged this way is confirmed. When we agree an order in writing rather than at checkout, we send you a written order confirmation — a page of your own, opened by a one-time link in our email, with the whole order printed on it: what you get, the price with IVA included, each instalment with its amount and its trigger, when we start, and what a change of mind costs you. Opening it charges you nothing and there is no card form on it. You place the order by ticking one confirmation and pressing a button that says so. If anything on it is not what we agreed, reply and we will re-issue it — do not confirm an order that is wrong. The link is open for a stated number of days, never more than 30, and a fresh one is a reply away.

That page asks you the same two things our checkout asks, and neither is ticked for you (Art. 98.8 TRLGDCU): an express request that we begin work during your 14-day withdrawal period, and an acknowledgment that the right is lost once we have performed the order in full. Both are optional and declining places the order just the same — same price, same scope, same guarantee, and we simply begin the day after your 14 days end. If you leave them, you bear no cost at all for anything we have done should you withdraw (Art. 108.5); if you give them, the shares in Section 05 apply and nothing at all is deducted before you have received something. We keep the exact wording you were shown, its digest, the price set your order was struck under, and the moment you acted — and we repeat all of it back to you.

Card and payment processing is handled by Stripe. We don't see or store your full card details; Stripe processes them under its own terms and privacy policy. See our Privacy Policy for how payment data is handled.

Prices are as published on the pricing page at the time of your order. We may change our prices for future orders at any time, but a change never affects an order you've already placed and paid for.

09 — Warranties and what we deliver

We deliver the website with reasonable skill and care, matching the scope of your chosen package and the brief we confirmed. For 30 days after delivery, we'll fix genuine defects — where the site doesn't work as delivered — at no charge. This 30-day fix window is offered in addition to, and does not limit, the mandatory 2-year conformity guarantee for digital content and services under Spanish consumer law (RDL 1/2007, TRLGDCU): where that guarantee applies, it stands whatever this section says.

In the interest of transparency: our design and build process uses AI-assisted tools, always under human review. A person at Kalebtec reviews and directs the work and holds responsibility for what we deliver — the tools help us work faster and better, they don't replace the human craft or the accountability behind your site.

Beyond that, and to the extent the law allows, the Service and its deliverables are provided without further warranties. In particular we don't warrant that a website will be uninterrupted or error-free once it's in your hands and under your (or a third party's) hosting and changes, or that it will achieve any particular business result, ranking, or traffic. Nothing here limits the mandatory rights of a consumer under Section 12.

10 — Limitation of liability

To the maximum extent permitted by applicable law, and subject always to Section 12, Kalebtec Studio S.C is not liable for indirect, incidental, special, or consequential losses — including lost profits, lost data, lost business, or loss of goodwill — arising out of or in connection with the Service.

Our total liability for any claim arising from an order shall not exceed the total fees you paid us for that order.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer-protection law.

11 — Cancellation and termination

Before you accept the finished website, you can cancel under Section 05: a full refund if you're not satisfied with the work, or — if you simply change your mind — everything back with nothing deducted before you approve a design direction, and after that a refund minus only the published share of your price for the stage you had reached (at most 20% once you have approved a direction, at most 50% once we have delivered a build for you to review, never more than half of what you paid, and never more than you have actually paid us). Once you accept the finished site, the refund window has closed and the fee for that build is fully earned.

That paragraph is about the one-off build only. A subscription is a rolling contract and nothing about it is "fully earned" in advance: you can end Care, Care+ or hosting at any time up to the next renewal, with no penalty and no notice period, and an annual subscription ended part-way through is settled pro rata. Section 16 sets out the whole procedure.

We may suspend or end an engagement if you breach these Terms seriously (for example, by using the Service unlawfully, or by non-payment where staged payment applies), or if continuing would require us to act unlawfully. Where we end an engagement for reasons that aren't your fault, we'll refund fees for work not yet delivered.

Separately from all of the above, consumers have a statutory 14-day right of withdrawal for distance contracts. It is not affected by this section, and full details — including the model withdrawal form — are on our Right of Withdrawal page.

Right of Withdrawal and model form →

Sections that by their nature should survive — intellectual property (07), liability (10), governing law (13) — continue to apply after an order ends.

12 — Your rights as a consumer

If you're buying as a consumer (an individual acting outside your trade, business, or profession), you have mandatory rights under EU and Spanish consumer-protection law that these Terms don't, and can't, take away.

This includes a 14-day right of withdrawal for distance contracts, counted from the day you place your order. A website build is a service, so the exception for goods made to your specifications or clearly personalised (Art. 103.c TRLGDCU) does not apply to it: the fact that your site is bespoke does not take the right away. The full explanation, the statutory information notice, and the model withdrawal form are on our Right of Withdrawal page.

Right of Withdrawal and model form →

Changed on 25 July 2026, and it is a change in our favour, so we say so first. Until that date our checkout collected neither of the two things Art. 98.8 TRLGDCU requires before a trader may charge for work done inside the withdrawal period, and a withdrawal therefore returned everything. The order page asks you for both, as two separate confirmations, neither ticked for you — and from 27 July 2026 so does the written order confirmation we send when an order is arranged by email instead (Section 08): an express request that we begin during the withdrawal period, and an acknowledgment that the right is lost once the contract has been performed in full. Both are optional, and declining places the order just the same.

If you gave both confirmations and you then withdraw inside the 14 days, you owe a proportionate amount for the part of the work already in your hands (Art. 108.4), capped at the shares we publish for the stage you had reached: nothing before you have received something, at most 20% once you have approved a design direction, at most 50% once we have delivered your first full build for you to review, and never more than half of what you paid. We only charge for a stage we can show you reached — your written direction approval, or the delivery email we sent you. If you did not give them, you bear no cost at all (Art. 108.5): we do not begin work until the 14 days are over, your delivery window runs from the day after they end (Section 03), and a withdrawal returns everything. Orders placed before 25 July 2026 keep the earlier position — everything back, with nothing deducted — because that is what was published when they were placed.

One thing has not changed for a website build, and it is the larger of the two. The law would also let us treat your right of withdrawal as extinguished once the service has been performed in full (Art. 103.a TRLGDCU), and the acknowledgment above is exactly what that exception needs. On a build we do not invoke it and we do not intend to — until you accept the finished website, our own guarantee is more generous than the law requires, and it is the one that governs.

The €195 AI Site Audit is the one exception, and we say so before you buy it rather than after. An audit is not delivered in pieces: it arrives once, whole, as the email we send it in. So there is no proportionate share to calculate and no ladder — we deduct nothing at all, ever, before your audit reaches you, and once it is in your inbox the contract has been performed in full and the statutory right is spent (Art. 103.a). That is exactly what the second confirmation on the audit order page says, in plain words, above the button. Our own promise does not end there: if there was no honest way to finish your site and your submission was genuine, the €195 comes back anyway. And your €195 works for you exactly once — it either comes off your build or comes back to you, never both.

Our 100% satisfaction refund (Section 05) sits on top of these statutory rights and never replaces or reduces them — a prior waiver of statutory consumer rights is void under Art. 10 TRLGDCU. Where both could apply, whichever is more favourable to you applies: the statutory right runs for 14 days from your order, and our voluntary guarantee runs longer, all the way to final acceptance of the finished site.

Business (B2B) clients: if you're buying in the course of a business, the consumer-specific rights in this section don't apply to you, and the commercial terms above govern.

13 — Governing law and disputes

These Terms are governed by Spanish law. For clients who are consumers, this choice doesn't deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your place of residence where the law so provides.

Before going to court, please contact us at hello@kalebtec.com so we can try to resolve any issue directly — most things are settled quickly this way.

How to raise a query or a complaint (Art. 21.3 TRLGDCU). You can raise one, or ask us for information about what we offer or about what you have already bought, through any of these routes and wherever you live: by email to hello@kalebtec.com, by post to Kalebtec Studio S.C, Avenida do Alcalde Portanet 20, 4º J, 36210 Vigo (Pontevedra), Spain, or by phone on +34 686 130 103. The route your contract started on works too. We answer as quickly as we can and, in any case, within 15 calendar days of you raising it, and every complaint gets a written acknowledgement with a reference. These routes are for complaints and information only: we do not use them for commercial communication.

Consumer mediation and arbitration (Spain): as a consumer you can also turn to the public consumer bodies. For mediation, the OMIC de Vigo (Concello de Vigo) and the Oficina de Vigo del Instituto Gallego de Consumo (Xunta de Galicia) handle local consumer matters — https://consumo.xunta.gal/es/igcc/directorio/oficina-de-vigo. Consumer arbitration in the region is centralised in the Junta Arbitral de Consumo de Galicia, to which you may submit a dispute.

14 — Changes to these Terms

We may update these Terms for future orders. The version that applies to your order is the one in force when you placed it. We'll update the "last updated" date above when we make changes, and material changes will be reflected on this page.

Subscriptions work differently, because a rolling contract can't freeze on the day you first subscribed. The version that applies to a subscription is the one in force at the start of each billing period. Before any material change reaches you we give you at least 30 days' notice in writing, you may end the subscription free of charge before the change applies, and a change never takes effect inside an annual term you have already paid for. Price changes carry the extra conditions in Section 16.

15 — Contact

Questions about these Terms or your order — Kalebtec Studio S.C, Kalebtec Websites. Email hello@kalebtec.com · Phone +34 686 130 103 · Web websites.kalebtec.com. Everyday work happens by email; the phone is published as a complaints and information route (Section 13).

Full legal identification of the provider is set out in the Legal Notice (Aviso Legal). Where the English and Spanish versions of these Terms diverge, the Spanish version prevails for customers in Spain; for other customers, the version in the language in which you contracted with us prevails.

16 — Subscriptions: Care, Care+ and hosting

Care, Care+ and hosting on its own are optional ongoing services, bought separately from a website build and governed by this section. Nothing in Sections 01 to 15 makes a build include them, and nothing here changes what a build costs or covers. You can have a site built by us and no subscription at all — the site is still yours.

What they cost, per billing period

• Care — €39 per month, or €390 per year.
• Care+ — €99 per month, or €990 per year.
• Hosting on its own — €15 per month, or €150 per year.

Each figure is the total you pay for that billing period, VAT (IVA) included. There is nothing to add for set-up, activation, or leaving, and you receive an invoice for every billing period. The annual price is ten months of the monthly price — two months free. It is a lower price, not a longer commitment.

Duration, and why there is no minimum term

A monthly subscription runs for an indefinite period and renews month by month until you end it. An annual subscription runs for a fixed term of twelve months and renews automatically for a further twelve months unless you tell us otherwise.

There is no minimum term on either. No permanence commitment, no tie-in, no minimum number of months, no penalty for leaving. On a monthly plan you end it before the next month starts; on an annual plan you can end it part-way through and we settle up as described below.

Automatic renewal, and the notice we send first

Monthly subscriptions renew automatically on the same day each month. Annual subscriptions renew automatically for a further twelve months on the anniversary of the start date. The renewal is charged to the payment method you used to subscribe.

Before an annual renewal we write to you at least 30 days in advance. That message tells you three things: that the term is ending, and on what date; that the deadline to tell us you don't want to renew is the renewal date itself — you can say no at any point up to it; and what happens if you say nothing — the subscription renews for twelve months at the price stated in that message, VAT included, charged to the payment method on file. If we haven't sent you that notice, we won't charge the renewal.

How to cancel — the procedure, written into the contract

Spanish law requires a rolling contract to state the cancellation procedure in the contract itself (Art. 62.4 TRLGDCU). Here it is:

• When. At any time up to the renewal date. There is no notice period. Cancellation takes effect at the end of the period you have already paid for, and you keep the service until then.
• How. By the same means you used to subscribe. Today every subscription starts by writing to us, so one line to hello@kalebtec.com ends it — the same means, and no other route is needed. When self-serve sign-up goes live, anyone who subscribed online will be able to cancel online from their own account in the same number of steps, and we'll state the date here. Whichever route is easier for you is a valid route.
• What it costs. Nothing. No exit fee, no penalty month, no cancellation charge, and no reason required.
• What we won't do. Put a retention offer, a survey, or an "are you sure?" funnel in front of the cancel control. If we ever offer you an alternative — dropping to hosting alone, for instance — it comes after you've cancelled, and it is skippable.

Honest status note. However you started a subscription, you end it the same way. If you subscribed on this site, you cancel on this site, from your own account, in the same number of steps it took to subscribe. If we set it up by email, one line to hello@kalebtec.com ends it. We will not put a self-serve buy button in front of you without self-serve cancellation behind it — where you find one and not the other, tell us and treat the missing one as available on request, immediately.

If we change a price

We may change the price of a subscription only for one of these specified valid reasons, and never simply because we would like more money:

• an increase in what our third-party suppliers charge us for the infrastructure your service runs on — hosting, storage, backups, certificates, monitoring, or a domain we pay for on your behalf;
• a change in taxes or statutory charges that apply to the service, including a change in the applicable VAT (IVA) rate;
• a change in what your subscription covers that you asked for and agreed with us in writing.

Whenever a price changes: we tell you at least 30 days before the new price applies; you may end the subscription free of charge, with no penalty of any kind, at any point before that date; and no price change ever takes effect inside an annual term you have already paid for — the earliest a new price can reach you is your next renewal. If you do nothing and the new price starts to apply, you can still cancel at any time afterwards under the paragraph above.

And a price lock on top of that. Whatever happens to the published price of Care, Care+ or hosting, the price you are paying stays yours for at least twelve further months from the day we announce a change, and we tell you at least sixty days before anything reaches you. Where this lock and the 30-day rule above differ, whichever is better for you is the one that applies.

Your 14-day right of withdrawal

If you subscribe as a consumer, you have 14 calendar days from the day you subscribe to withdraw, with no reason and no penalty. That right is separate from the cancellation rules above, sits on top of them, and cannot be waived (Art. 10 TRLGDCU).

Right of Withdrawal and model form →

Because most people want the service running straight away, we start immediately — inside those 14 days. Where you subscribe on this site, the order page asks you to confirm two separate things before you order, neither of them ticked for you: an express request that we begin during the withdrawal period, and an acknowledgment that the right is lost once the service has been performed in full (Art. 98.8 TRLGDCU). We keep a record of both and repeat them in your confirmation email. Even so, we deduct nothing. The law would let us charge a proportionate amount for the days used once those confirmations exist (Art. 108.4); we have decided not to. So if you withdraw inside the 14 days you get everything back, to the payment method you used, within 14 days. Where we set a subscription up by email we do not collect those confirmations at all, and the same full refund applies (Art. 108.5). A one-off build arranged by email is different: from 27 July 2026 it is confirmed on a page of its own that asks for both, and Section 08 sets out how. After day 14 the cancellation rules above take over — and they cost you nothing either.

And the first month, whoever you are. If your first month of a subscription wasn't worth it, tell us and we refund that month — consumer or business, no reason needed, no argument. If we ever charge you for a period you had already told us you didn't want, that is our mistake and we refund it.

If you cancel an annual subscription part-way through

We settle up, and the rule is arithmetic rather than discretion. We refund what you paid, minus the monthly price for each month you used, counting a month begun as a month used:

• Care — €390 minus €39 for each month used.
• Care+ — €990 minus €99 for each month used.
• Hosting — €150 minus €15 for each month used.

So an annual Care subscriber who cancels after four months receives €390 − (4 × €39) = €234. After ten months the calculation reaches zero: there is nothing left to refund, and we never ask you for the difference — the settle-up can reduce a refund to nothing, but it can never turn into a bill. Refunds go back to the original payment method within 14 calendar days of you telling us (Art. 107.1 TRLGDCU). That is what "annual is only cheaper, never stickier" means in practice.

What happens to your site and your data

The site and its code are yours from the moment you accept it (Section 07), whether or not you ever subscribe, and cancelling changes nothing about that. When a subscription ends:

• We keep the site online until the end of the period you have paid for.
• We hand over the complete source code, free, by repository transfer, together with a copy of your content and database, and we walk you through moving it wherever you want. No exit fee, no charge for the export.
• We keep a final backup for 30 days after the service ends, so a rushed move can't lose anything, and then delete it.
• We never hold a site hostage. An unpaid or cancelled subscription is never a reason for us to keep your code.

Free defect fixes apply whether or not you subscribe - for how long depends on who bought

If something we delivered doesn't work as it should, putting it right is free, whether or not you're on Care. If you bought as a consumer, that runs for two years under Spanish consumer law (Arts. 118 and 120 TRLGDCU), and the right cannot be waived (Art. 10). If you bought as a business, that statutory regime does not reach you (see the last part of this section) and Section 09 governs instead: 30 days of free defect fixes after delivery. Care adds monitoring, updates and a change in hand each month on top of whichever applies; it never replaces it. While we are supplying a subscription we are also responsible for that service being in conformity throughout the period we supply it (Art. 120.2 for consumers; as a contractual term for business buyers).

If you're subscribing as a business

Autónomos, companies and other business buyers are not "consumidores" under Art. 3 TRLGDCU, so the statutory consumer rules — the 14-day withdrawal right and the mandatory-clause protections — don't apply to you by operation of law. Most Care subscribers will be business buyers, so plainly: the contract alone binds you, and this section is the contract.

We apply the same commercial terms to business buyers voluntarily: no minimum term; cancel at any time up to the renewal date with no penalty and no notice period; the same annual settle-up formula; the same 30 days' notice and free exit before any price change; the same free full code export on the way out; the same pre-renewal notice before an annual renewal. What you don't get by statute is the 14-day withdrawal right and the Arts. 118–120 conformity regime — Section 09 governs instead. If your status is genuinely unclear, we resolve the doubt in your favour.