Right of Withdrawal

01 — The short version

• You have 14 calendar days from the day you buy (your payment date) to withdraw, without giving a reason and without any penalty.
• Tell us however you like, as long as it's clear: an email to hello@kalebtec.com is enough. The official form is below, but using it is not compulsory.
• We refund you within 14 calendar days at the latest from the moment you tell us, to the same payment method you used, at no cost to you.
• Today we deduct nothing for work already done inside those 14 days. The law would allow us to charge a proportionate amount, but only if checkout had asked you for a specific express request and declaration — and it doesn't yet. Section 05 spells that out.
• This right is yours by law and cannot be waived (Art. 10 TRLGDCU). Our 100% guarantee sits on top of it; it never replaces or reduces it.

02 — When the clock starts and stops

Buying a website is a service contract, so the period runs from the day the contract is concluded — the day your payment completes (Art. 104.a TRLGDCU). We don't wait for delivery: the clock starts on purchase day.

It's 14 calendar days, not working days: weekends and public holidays count. And it's enough that you send your communication before the deadline expires, even if we only read it the next morning (Art. 106.2). If day 14 is a Sunday and you write at 23:50, you're in time.

One important, honest detail: when a trader fails to inform you about this right, the law extends the period to twelve months and fourteen days (Art. 105.1). This page was published on 24 July 2026. If you bought before that and never received this information, the extended period is yours — write to us and we'll apply it without argument. Once we do give you the information within those twelve months, the period becomes 14 calendar days from the day you receive it (Art. 105.2).

03 — How to withdraw

With any unequivocal statement. No compulsory forms, no phone calls, no reasons to justify. Any of these works:

• By email to hello@kalebtec.com — the fastest route, and the one we recommend.
• By post to Kalebtec Studio S.C, Avenida do Alcalde Portanet 20, 4º J, 36210 Vigo (Pontevedra), Spain.
• By phone on +34 686 130 103 — we confirm it back to you in writing the same day, so you have a record.
• With the official model form in section 10, which you can copy, fill in, and paste into an email or print out.

The law puts the burden of proving you exercised the right on you (Art. 106.4), so keep a copy of whatever you send. That's why we prefer email: it leaves a dated record for both sides. As soon as it reaches us, we confirm in writing that it's registered.

04 — What happens next: your refund

We refund all payments received from you, without undue delay and within 14 calendar days at the latest from the day you tell us (Art. 107.1). The refund goes back via the same payment method you used — normally the same card, through Stripe — unless you ask us for something else, and it costs you nothing.

We don't hold the money back while we review anything, and we don't ask you to explain yourself. Withdrawal extinguishes both parties' obligations to perform the contract (Art. 106.5): we stop the work and return what you paid.

05 — If you asked us to start straight away

We start work as soon as your payment lands, which means inside the withdrawal period. The law's general rule for that case is a fair one: if you withdraw once work has begun, you pay an amount proportionate to the part of the service already provided, measured against the full scope of the contract and calculated on the basis of the total price agreed in the contract (Art. 108.4) — never the whole price. We express it the same way the article does — as a share of your price, not as an hourly rate: at most 20% once you have approved a design direction, at most 50% once we have delivered your first full build for you to review, never more than half of what you paid, and never more than the part of the work already in your hands. Nothing is deducted before you have received something.

But that rule only applies if we first asked you for two specific things (Art. 98.8): an express request that we begin during the withdrawal period, and a declaration acknowledging that once the contract has been performed in full you lose the right to withdraw. Changed on 25 July 2026, and it is a change in our favour, so we are saying so before we explain it: the order page now asks for both, as does the written order confirmation we send when an order is arranged by email rather than at checkout (Section 08). They are two separate confirmations, neither ticked for you, and both are optional — declining places the order just the same.

If you did not tick them, nothing above applies to you. You have bought the same website at the same price, we do not begin work until your 14 days are over, your delivery window runs from the day after they end rather than from your payment date, and for those 14 days you can cancel for any reason and get everything back, with nothing deducted (Art. 108.5.a).2.º). That is a real option, not a formality: it sits next to the other one, in the same size type, on the order page and on a written order confirmation alike.

We only ever charge for a stage we can show you reached — your written approval of a design direction, or the delivery email we sent you. If we cannot show it, the stage below applies. And orders placed before 25 July 2026 keep the earlier position, because that is what was published when they were placed; the deduction is keyed to a confirmation record that those orders do not have, so it could not be applied retroactively even if we wanted to.

What this page said before 25 July 2026: "Our checkout collects neither of them today... In plain terms: if you withdraw within the period, today you get 100% of what you paid back, with no hours deducted." That remains true for every order placed before that date, and for every order since where the two confirmations were not given.

06 — How this fits our 100% guarantee

They are two separate things, and both are yours. The right of withdrawal is given to you by law and cannot be waived or cut down: any clause penalising you for using it, or making you give it up in advance, is null and void (Arts. 10 and 102.2 TRLGDCU). Our satisfaction guarantee is a voluntary contractual promise we offer on top of that legal floor.

• Duration. The legal right lasts 14 calendar days from purchase. Our guarantee lasts until you accept the finished website — usually far longer, because it covers every review round.
• Which one applies. Inside the 14 days you can use whichever route suits you: whichever is more favourable to you applies, and neither ever shrinks the other.
• After the 14 days. The statutory withdrawal right is spent, but our guarantee is still alive until final acceptance: a full refund if the finished work doesn't convince you, or a refund minus the published share of your price for the stage you had reached (at most 20% after direction approval, at most 50% after we deliver a build for you to review, and never more than half of what you paid) if you simply change your mind.

Put as simply as we can: the guarantee can never make you worse off than the law already does. If you ever read something in our copy that suggests otherwise, that's a drafting mistake on our side — tell us and we'll fix it; the law applies regardless.

07 — When the right doesn't apply

Article 103 sets out a closed list of exceptions to the right of withdrawal. We could try to squeeze our service into one of them — plenty of agencies do — but the honest reading goes the other way, so here it is in writing:

• "Goods made to your specifications" (Art. 103.c): doesn't apply. That exception is about goods made to your specifications or clearly personalised. Your website is a bespoke service, not a physical good, so the fact that it's unique and built for you does not remove your right to withdraw.
• Fully performed service (Art. 103.a): on a website build we do not rely on it, and we do not intend to. The law does let the right expire once a service has been performed in full, where performance began with your prior express consent and your acknowledgment that you would lose the right. Since 25 July 2026 our order page does ask for exactly that acknowledgment — so this exception is now available to us, and on a build we still decline it. Until you accept the finished website our own guarantee is more generous than Art. 103.a would be, and it is the one that governs.
• The €195 AI Site Audit is where we do rely on Art. 103.a, and we say so before you buy. An audit arrives once, whole, as the email we send it in — there is no half of one for us to be holding and no proportionate share to calculate. So: nothing is deducted at any point before your audit reaches you, on either route, and the whole €195 comes back if you change your mind up to that moment. Once it is in your inbox the contract has been performed in full and the statutory right is spent. That is what the second confirmation on the audit order page says, un-ticked, above the button, in plain words. Our own promise outlives it: no honest path plus a genuine submission still means the €195 comes back. Your €195 works for you exactly once — it either comes off your build or comes back to you, never both.
• Digital content not on a tangible medium (Art. 103.m): also no. It requires the same three conditions — prior consent, acknowledgment of the loss of the right, and confirmation on a durable medium — and they aren't met. Besides, what you contract from us is principally a design and build service.
• Auctions, dated accommodation, perishable goods and the rest of Art. 103: none of them has anything to do with what we sell.

Conclusion: on a Kalebtec Websites purchase made at a distance by a consumer, the right of withdrawal applies. The only thing the law would let us charge is the proportionate share of work already done, and only with the prior step we don't currently take.

08 — If you're buying as a business or a freelancer

This right is written for consumers: individuals buying for a purpose outside their trade, business, craft or profession (Art. 3 TRLGDCU). Legal persons and non-profit entities acting outside a commercial activity also count as consumers — a residents' association, for example.

If you're buying the website for your business — as an autónomo or as a company — you aren't a consumer for these purposes, and the statutory 14-day withdrawal right doesn't apply to you. That isn't small print we wrote: it's how the law defines the category.

And here's the part that is up to us: our 100% satisfaction guarantee applies to you just the same, whoever you are. A full refund up to final acceptance if the work doesn't convince you, and only the published share of your price for the stage you had reached if you change your mind. If you're not sure which category you're in, write to us and we'll work it out together — and where there's genuine doubt, we resolve it in your favour.

09 — Statutory withdrawal information (Annex I, part A)

This is the official model information notice on withdrawal, with our details inserted where the annex itself directs and the cases that don't apply to a service contract removed. This is the legal text; everything above is the same thing in our own words.

On that last paragraph, see section 05: that proportionate amount only applies if you ticked both boxes on the order page or on your written order confirmation. If you did not, Art. 108.5 says you bear no cost, and that is what we do.

10 — Model withdrawal form (Annex I, part B)

This is the official form — a faithful English rendering of the model form in Annex I(B) of the TRLGDCU, which itself transposes Annex I(B) of Directive 2011/83/EU. Copy it, fill it in, and send it to us. As the law itself says: using it is not obligatory — any unequivocal statement works just as well.

(complete and return this form only if you wish to withdraw from the contract)

– To Kalebtec Studio S.C, Avenida do Alcalde Portanet 20, 4º J,
  36210 Vigo (Pontevedra), Spain — +34 686 130 103 — hello@kalebtec.com:

– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of
  sale of the following goods / for the provision of the following service (*):
  ______________________________________________________________

– Ordered on / received on (*): _________________________________

– Name of consumer(s):
  ______________________________________________________________

– Address of consumer(s):
  ______________________________________________________________

– Signature of consumer(s) (only if this form is notified on paper):
  ______________________________________________________________

– Date: _________________________________________________________

(*) Delete as appropriate.

11 — Questions, complaints and contact

Write to hello@kalebtec.com and a person answers. If something doesn't add up, tell us before taking any other step: almost everything gets sorted in one email. To raise a formal complaint you have three routes — that same email, post to Kalebtec Studio S.C, Avenida do Alcalde Portanet 20, 4º J, 36210 Vigo (Pontevedra), Spain, and phone +34 686 130 103 — and we answer within 15 calendar days at the latest, with a written acknowledgement and a reference.

As a consumer you can also turn to the public consumer bodies — the OMIC de Vigo, the Oficina de Vigo del Instituto Gallego de Consumo, and the Junta Arbitral de Consumo de Galicia — as set out in our Terms & Conditions.

Terms & Conditions →

This page exists in English and Spanish. The Spanish version prevails for the legal text reproduced from Annex I of the TRLGDCU; the English is a faithful courtesy translation.