Support

Need help? Real people, in writing.

Everything happens in writing, so there's nothing to schedule and no call to get on. A person on the team reads what you send and answers.

Ask us

Ask us anything

On Care you get a first reply within two business days; on Care+, within one. Without a plan we answer as soon as we honestly can. Include your site address or the email you paid with.

Want something changed on your live site?

Send us the change and we'll tell you which care-day it goes live on. On Care, a small change each month is already yours, with nothing to approve or pay.

Request a change

Have this to hand and it goes faster

  • Your site address
  • What you'd like changed, in a sentence
  • The new text, photo, menu or PDF, attached in a reply to your confirmation
  • Where on the site it lives, if it isn't obvious

One change at a time: when yours is live, the next one is yours. If it's bigger than a small change, you get the price and the date first, and nothing starts until you say yes.

What Care includes, in full

When you'll hear from us

  • CareFirst replyWithin two business daysWhen the change goes liveThe next care-day: Tuesday or Thursday
  • Care+First replyWithin one business dayWhen the change goes liveThe next care-day, and yours goes first
  • No planFirst replyAs soon as we honestly can, after Care and Care+When the change goes liveOn the date we agree when you book the hours

Changes go live on two care-days a week, Tuesday and Thursday. We always tell you which day is yours.

What we can help with

  • Payments & orders

    A charge you don't recognize, a receipt or invoice, or a question about what you bought.

  • Your project & delivery

    Where your site is, what we need from you, changes in your review rounds, and launch.

  • Changes after launch

    Menus, hours, prices, photos, a post you want published. On Care that's your small change for the month; without a plan it's €100/h, and the least we ever bill is €50, agreed before we start.

  • Guarantee & refunds

    Full refund until you accept your site, and how to ask for one.

  • Hosting & Care

    Your free first year of hosting, what happens in year 2, your domain, moving your site elsewhere, and starting or stopping Care whenever you like.

  • General questions

    Not sure where it fits, or it's something else? Write anyway.

Helpful links

Making a formal complaint

For everyday help, email stays the fastest way to reach a person. This is for a formal complaint. Spanish consumer law gives you the right to raise one by post, by phone or electronically, wherever you live, so here are all three. The route your contract started on works too.

Every formal complaint is resolved, or given a firm resolution date, within 15 calendar days maximum. Every complaint gets a written acknowledgement carrying your complaint reference, which you can quote back to us at any time. The full version is in section 13 of the Terms.

The number rings a person, not a call centre. If we can't pick up, leave your name and your site address and we'll come back to you. Email is faster, and it's the only one of the three that leaves you a written record. We do not record calls, and we do not handle enquiries or complaints on WhatsApp: we can't answer messages there, so write to the email for a reply and a record. It is a complaints and information line, never a sales one: nobody will call you to sell you something, and we don't use these channels for marketing.

Who you're dealing with

Kalebtec Websites is run by Kalebtec Studio S.C., a software studio based in Vigo, Spain. Write to us at hello@kalebtec.com.