Support

Need help? Real people, in writing.

There's no numbered menu to work through and no bot wall here — and nothing you have to get on a call to sort out. You write, a real person on the team reads it and answers, and you always know which day your change goes live.

Ask us

Ask us anything

Everything happens in writing, so there's never anything to schedule. On Care you get a first reply within two business days; on Care+, within one. Without a plan we answer as soon as we honestly can. Include your site address or the email you paid with and we'll find you quickly.

Want something changed on your live site?

Write to us with the change and we'll tell you which care-day it goes live on. On Care, a small change each month is already yours — nothing to approve, nothing to pay, nothing counting down.

Request a change →

Have this to hand and it goes faster

  • Your site address
  • What you'd like changed, in a sentence
  • The new text, photo, menu or PDF — reply to your confirmation with it attached
  • Where on the site it lives, if it isn't obvious

One change at a time — when yours is live, the next one is yours. If what you're asking for is bigger than a small change, you get the price and the date first, and nothing starts until you say yes.

What Care includes, in full →

When you'll hear from us

  • CareFirst replyWithin two business daysWhen the change goes liveThe next care-day — Tuesday or Thursday
  • Care+First replyWithin one business dayWhen the change goes liveThe next care-day, and yours goes first
  • No planFirst replyAs soon as we honestly can — after Care and Care+When the change goes liveOn the date we agree when you book the hours

We batch changes into two care-days a week, Tuesday and Thursday — that's how a small, careful team keeps the quality high. Priority, not instant, and we always tell you the day yours goes live.

What we can help with

  • Payments & orders

    A charge you don't recognize, a receipt or invoice you need, or a question about what you bought — we'll sort it out.

  • Your project & delivery

    Where your website is in the process, what we need from you, changes during your revision rounds, and getting to launch.

  • Changes after launch

    Menus, hours, prices, photos, a post you want published. On Care that's your small change for the month; without a plan it's €100/h, and the least we ever bill is €50, agreed before we start.

  • Guarantee & refunds

    Our 100% satisfaction guarantee and how a refund works. If it's not right, we make it right — no drama.

  • Hosting & Care

    Your free first year of hosting, what happens in year 2, your domain, moving your site elsewhere, and starting or stopping Care whenever you like.

  • General questions

    Not sure which of these it is, or it's something else entirely? Write anyway — we'd rather hear from you than have you guess.

Helpful links

Making a formal complaint

Everyday work happens by email, and that stays the fastest way to reach a person here: your project, a payment, hosting, a change to your live site. This block is for something different: a formal complaint. Spanish consumer law gives you the right to raise one by post, by phone or electronically, wherever you live, so here are all three. The route your contract started on works too.

Every formal complaint is resolved — or given a firm resolution date — within 15 calendar days maximum. Every complaint gets a written acknowledgement carrying your complaint reference, which you can quote back to us at any time. The full version is in section 13 of the Terms.

There is no call centre behind that number: it rings a person, so if we cannot pick up, leave your name and your site address and we will come back to you. Email is still the faster route, and it is the only one of the three that leaves you a written record. We do not record calls, and we do not handle enquiries or complaints on WhatsApp: if you message that number there we will not be able to answer you, so write to the email and you get a reply and a record. It is a complaints and information line, never a sales one: nobody here will call you back to sell you something, and we do not use these channels for marketing. That is not a policy we invented, it is the law, and we are glad to be held to it.

Who you're dealing with

Kalebtec Websites is run by Kalebtec Studio S.C, a real software studio based in Vigo, Spain. You can reach us any time at hello@kalebtec.com.

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